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Refund policy

How cancellations and refunds work for anything you buy on Trick Machine.

What we sell

Everything on Trick Machine is digital and delivered to your account immediately after payment. Where paid options are offered, they are:

• Day pass — a one-off purchase that unlocks unlimited play for 24 hours.
• Monthly pass — a subscription that unlocks unlimited play and renews automatically each month until you cancel.
• Bonus pack — a one-off top-up of in-game bonuses (path previews and glimpses) added to your account balance.

The current price, billing period and currency are always shown on the checkout before you pay.

Who you buy from

Payments are handled by Paddle, our authorised reseller and Merchant of Record. Paddle takes the payment, issues your receipt and handles any tax. Your card details are given to Paddle and never reach us. Refunds are issued by Paddle, back to the original payment method.

Cancelling the monthly pass

You can cancel at any time, with no cancellation fee, from the account panel in the app or from the links in the receipt emails Paddle sends you. When you cancel:

• You keep unlimited play until the end of the period you've already paid for;
• No further payments are taken;
• Your account, saved layouts and scores stay where they are — cancelling a pass does not delete anything.

When we refund

Email us within 14 days of the payment and we'll refund in full if:

• The purchase didn't unlock what it should have, or the service was broken or unavailable;
• You were charged twice, or charged after cancelling;
• You bought by mistake and haven't meaningfully used what you bought — an unused day pass, an unused bonus pack, or a renewal you didn't intend and haven't played on.

Outside those cases we may decline, because the product is digital and is delivered and consumed immediately: a day pass that has already run, bonuses that have already been spent, or a month you've played through aren't normally refundable. We don't refund partial months on a subscription you've been using — cancel instead and it will simply not renew.

We'd still rather hear from you than not. If something felt unfair, say so and we'll look at it properly.

Your statutory rights

If you're a consumer in the UK or EU you normally have 14 days to change your mind about digital content. Because our products are made available to your account instantly, you are asked to agree at checkout that supply begins immediately, which can end that cancellation right once delivery has started. Nothing in this policy removes your legal rights where the product is faulty, not as described, or not fit for purpose.

How to ask for a refund

Email [email protected] and include:

• The email address you used at checkout;
• The order or transaction reference from your Paddle receipt (it starts with txn_);
• What you bought, and what went wrong.

We aim to reply within a few working days. Approved refunds are processed through Paddle straight away; how quickly the money appears is then down to your bank or card issuer, typically within 5–10 working days.

Chargebacks

If you think a charge is wrong, please contact us before raising a chargeback with your bank — it's almost always faster to sort out directly, and we're happy to.

Last updated: 31 July 2026 · Entrinsic Ltd · Terms of Service · Privacy policy · Delete your data · Back to Trick Machine